After the unpacking (which is still not entirely finished) comes the more intangible part of settling into our new place.
This is a long one, y’all. If you want to skip the long-winded, Blake-centered ranting and go straight to the cute video of Zoe manipulating the iPhone, please be my guest.
I have dealt with my financial aid package, found and seen a vet for Chief the allergic dog (that one was kind of pressing - he was crusty and losing hair all over), found a pediatrician and made an appointment for Zoe’s now overdue checkup, tried to update our address with the military THRICE, sought authorization to see a mental health counselor (no secrets here - y’all know I’m nuts - I’m just finally doing something about it), seen said counselor, and tried to find a gyn oncologist for my yearly checkup.
That last one… It’s like the twilight zone. I went to my insurance company’s page for finding a provider and found some specialists to call. The first one doesn’t accept new patients with my insurance. Fair enough. The second office had a particularly irritating receptionist.
Hello. Is Dr. Whatever accepting new Tricare patients?
“Ma’am, in order to see Dr. Whatever, you have to have cancer.”
Right. I had cancer. I’m asking if you are accepting new patients with Tricare.
“This is an oncologist’s office. We only see people with cancer.”
(NO SH*T.) I had ovarian cancer. I would like to see an oncologist. I need follow up care. Do you accept new Tricare patients?
They wanted a referral; I technically do not need a referral, and I immediately knew I didn’t want to use their mean office anyway. Do they grill everyone who calls? People. The last thing anyone (especially someone reeling from a new cancer diagnosis) needs when looking for an oncologist is a bitchy, condescending gatekeeper. If you don’t like dealing with sick people, don’t go into health care. Receptionist FAIL.
The third place I called has a few doctors available, but they only see people with active cancer or chemotherapy, which, thankfully, does not apply to me. So I had to get a bunch of records faxed from (AWESOME) Dr. Fine’s office as a sort of application, to see if any of the doctors will accept me for follow up care. I was a little irritated by the situation, but the lady with whom I spoke was nice enough, so hopefully this will work out and I can get someone to check me out this year.
And then there’s the counseling situation. Like a good little beneficiary, I called to see what the process was for mental health benefits, and I was told to pick someone from the website and call back with a name and get an authorization. Simple enough. Except that I had to change my address with the military first. So I did (or so I thought), and this takes 24 hours, so I had to wait to call back. This happened twice. The third time I called for an authorization, it still wasn’t done, but I sweet-talked the lady into changing it in their system so I could get the authorization (but I STILL have to call the other place - ugh). Anyway. Turns out I need a REFERRAL from an MD, which NO ONE TOLD ME THE FIRST TIME I CALLED, and it doesn’t make sense anyway, because they told me to seek a counselor FIRST and if medication was needed I would be referred to an MD! So what am I supposed to do, find a new doctor in a new place just to go ask for a referral? Insurance company FAIL.
I have handled my situation, I think, but suppose I were severely disturbed - this would be devastating. People don’t need roadblocks when they finally get the courage to ask for help. The runaround was maddening.
Then again. Without insurance, I would be in upwards of $100K medical debt. So, you know, take my bitching with a grain of salt.






Ugh! How frustrating! Each paragraph had me giving an even more resounding, “Oh my gosh!”
It’s very true. All this insurance/paperwork/finding new medical professionals can be overwhelming. We, too, comment on how lucky we are that at least we have the know-how and aren’t severely disturbed.
Why does service industry have so many non-service oriented people working for it?!
That video is so adorable that it made me all misty, missing Saul at daycare.
OKay, all the ranting is justified, totally! That’s why I refuse to go to the Dr unless ‘dying’. Sorry, no pun intended. Like I said, “totally justified” as those are almost the exact experiences I’ve had in the past with the medical profession. Now, on to the good part…Zoe and the iPhone. Too cute. You can tell that she’s seen you use it because she knew just what to do to make it ‘move’, etc. Like mommy, like daughter. Glad to hear you are as ‘normal’ as the rest of the family. Love you all.
Just wow. I’m sure you handled speaking with people more patience and grace than I could have mustered under the circumstances.
As for Zoe, is she up to being navigate the menus to find her favorite song yet?
Somehow I manage to have more patience than I would expect, and then I’m a little disappointed when I get off the phone if I haven’t resolved things like I needed to. But I guess it’s either that or feeling guilty if I’m hostile.
Zoe does play music, but I’m not sure she’s actually selecting the song. As long as it has a few notes and a beat, she’ll dance to it for sure.